PRIVACY POLICY of Surfy Industries Srl

Introduction
Welcome to Surfy Industries Srl Your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share personal information gathered from users of our website www.surfyindustries.com. It applies to information collected both online through our website and offline through customer service interactions. By accessing and using our website, you agree to the collection and use of information in accordance with this policy.

Changes to Our Privacy Policy
This policy may change over time to comply with legal or regulatory reasons or to meet our changing business requirements. We encourage you to review it periodically to stay informed of how we are protecting your information.

Article 1: Information We Collect
1.1 Personal Information
When you interact with our website, we may collect personal information which you voluntarily provide. This may include your:
  • Name and contact details (e.g., email address, telephone number, mailing address)

  • Account registration details (username and password)

  • Purchase and transaction data

  • Communications with us
1.2 Non-Personal Information
We also collect non-personal information automatically when you visit our site, which may include:
  • Technical information about your device and internet connection (e.g., the type of device, browser, and operating system)

  • Website usage details (e.g., pages visited, links clicked, unique device identifiers)
1.3 How We Collect Information
  • Directly from You: Most of the personal information we collect is provided directly by you when you register an account, make a purchase, or interact with our services.

  • Automatically as You Navigate the Site: We collect technical information and usage data automatically through cookies and similar technologies.
Article 2: Use of Your Information
2.1 Purpose of Data Utilization
We utilize the information we collect from you or that you provide to us, including personal information, for several purposes:
  • Service Provision:
    To present our website effectively, fulfill your requests for products and services, and manage your account and interactions with us.

  • Communication:
    To provide you with updates, promotions, and information about products or services you request or which may interest you, where you have consented to be contacted for such purposes.

  • Customer Support:
    To provide assistance and support for our products and services, including resolving any issues you might encounter with our offerings.

  • Site Improvement and Customization:
    To improve our website and ensure content is presented in the most effective manner for you and your device, as well as to personalize your experience on our site.

  • Legal Obligations:
    To comply with legal requirements and enforce our terms and conditions, including billing and collection if applicable.
2.2 Analytical Use
In addition to the purposes listed above, we utilize non-personal information gathered from your use of the site to help us improve site functionality and service offerings. This includes analyzing user behavior and trends to better understand how our services are used and how we can improve them.
2.3 Marketing
With your explicit consent, we may also use your personal data to send you promotional information about third-party products and services that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Article 3: Sharing and Protection of Your Information
3.1 Sharing of Information
We share information about you in the following ways:
3.1.1 With Service Providers:
We contract with third-party service providers to perform certain functions on our behalf. Examples include processing credit card payments, delivering packages, providing customer service, and marketing assistance. These service providers have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
3.1.2 For Legal Reasons:
We may disclose information about you if required to do so by law or in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.

  • Protect and defend the rights or property of Surfy Industries Srl.

  • Act in urgent circumstances to protect the personal safety of users of Surfy Industries Srl, its websites, or the public.

  • Protect against legal liability.
3.1.3 Business Transfers:
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise).
3.2 Protection of Your Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
3.2.1 Security Measures:
We use encryption technology, such as Secure Sockets Layer (SSL), to protect your information as it is transmitted to us. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.2.2 Data Retention:
We retain personal information only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
  • Mandated by law, contract, or similar obligations applicable to our business operations;

  • For preserving, resolving, defending, or enforcing our legal/contractual rights; or

  • Needed to maintain adequate and accurate business and financial records.
Article 4: User Rights and Control Over Personal Information
4.1 Rights to Access and Control Your Personal Data
You have several choices regarding your personal information:
4.1.1 Access and Update Your Information
Our website may allow you to directly access, review, and manage your personal information from within your account settings. You are encouraged to update your personal information promptly if it changes or is inaccurate.
4.1.2 Deletion of Your Information
You have the right to request that we delete personal information about you that we hold. You can do this at any time by contacting us using the contact details provided in this policy. We may not always be able to fully comply with your request, for example, if we are legally required to keep using your personal data or for legitimate business needs.
4.1.3 Restriction of Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of that information or object to us processing it.
4.1.4 Data Portability
You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format and to request that we transfer this information to another service provider (data portability), where technically feasible.
4.1.5 Objection to Processing
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes. If you object to further processing of your personal information, this may affect our ability to provide certain services to you.
4.1.6 Withdraw Consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
4.1.7 Automated Decisions
You have the right to be free from decisions based solely on automated processing of your personal data, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
4.2 Exercising Your Rights
To exercise any of these rights, please contact us at Surfy Industries Srl using the contact details provided. We may request specific information from you to help us confirm your identity and process your request. Appropriate security measures are used to protect your information from unauthorized access or disclosure.
Article 5: Changes to This Privacy Policy
5.1 Updates and Revisions
Surfy Industries Srl reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices or service offerings, or to comply with legal or regulatory obligations. Changes to this policy will be posted on our website along with an updated revision date. We may also provide direct communication to users via email or another communication method indicated in user accounts, depending on the significance of the changes.
5.2 Reviewing Changes
It is your responsibility to periodically review this Privacy Policy for any changes. The date the Privacy Policy was last revised is identified at the top of the page. You are bound by any changes to the Privacy Policy when you use the website after such changes have been first posted.
5.3 Impact of Changes
If any proposed change affects how we collect, use, or processes personal data, we will take reasonable steps to notify you in advance and provide a clear explanation of the options you may have, if any, as a result of those changes. This may include an opportunity for you to consent to or reject certain uses of your personal information if our legal basis for processing that information is your consent.
Article 6: Contact information
For any questions or concerns regarding this Privacy Policy or our privacy practices, or to exercise any of your rights as described in this policy, please contact us at:

Email: info@surfyindustries.com
Address: Surfy Industries Srl, Borgo dei Cappuccini, 317- 57126 Livorno, Italy
Phone: +39 347 5143166

We encourage you to contact us directly with any questions or concerns regarding your personal data or this Privacy Policy.